We called, emailed, and texted this customer numerous times requesting her Credit Karma login so we could import the debts from her credit report. She also had two or three court judgments that needed to be added, but she did not provide any information for those either. We never got a reply for weeks. All we got was this negative review. The customer finally answered her phone, was very cordial, and agreed to provide her Credit Karma login and the lawsuit information. However, she never did, despite numerous additional calls, emails, and texts that went unanswered. We finally received an email back from the customer stating that she refused to provide her Credit Karma login because it was “too personal”. We told her she could change her password after we imported her debt information or she could just send us her printed credit reports or just a typed list of her debts. We never received anything. We cannot finalize her bankruptcy without any debt information. We are ready, willing, and able to finalize this customer’s forms as soon as we receive her debt information.
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